Support

Help with Hansei

Common questions about setup, privacy, and how Hansei works.

Which iPhones does Hansei work on?

iPhone 15 Pro or later, with iOS 26. Automatic tagging needs Apple Intelligence turned on in Settings.

How do I record with the Action Button?

Open Settings > Action Button > Controls and choose Record Journal Entry. Press and hold to start; press and hold again to stop.

Why is there a 2.3 GB download?

That's the private analyst, which runs entirely on your iPhone. It downloads once, on Wi-Fi.

Does Hansei work without internet?

Yes. Recording, transcription, tagging and analysis all work offline. Only optional iCloud sync needs a connection.

How do I move my journal to a new iPhone?

Turn on iCloud Sync in Hansei's settings on your current iPhone. On the new one, install Hansei and turn on iCloud Sync. If you set a passphrase, enter it or your recovery key.

I forgot my passphrase.

Use the recovery key you saved when you set it. We can't recover it for you; that's what keeps your journal private.

Is Hansei therapy or medical advice?

No. Hansei is a tool for reflection and does not provide medical or mental-health advice. If you're struggling, please reach out to someone you trust, or in the US call or text 988.

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